Crisis Planning, Response, and Recovery: Practical Lessons Learned

Risk Research Bulletin | June 2016 | 0 Comments  Average 5 out of 5

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As the number of mass-casualty events increase, administrators must be prepared to respond. A comprehensive crisis response plan and a business continuity plan can help reduce risk. Before creating a crisis response plan, institutions should complete a comprehensive risk assessment. An institution’s crisis response plan should be shaped by questions raised in the assessment and be specific to the nature and needs of the institution. Once a comprehensive response plan is in place, it's important to:

  • Hold quarterly and perhaps monthly crisis response team meetings to discuss the plan and individual roles and responsibilities
  • Ensure new employees are aware of the plan
  • Test your plan with a tabletop exercise or a full-scale simulation  

Read this Risk Research Bulletin for more on how to prepare for mass media coverage and the important of demonstrating support and compassion following a crisis.

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