Learning Launch: Frequently Asked Questions

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    Select Resource Format:  
    Accordion Listing
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    Resources Title:  General FAQs
    Resource Content:   
    Resource
     
    Resource_Content
     
    Title: Who is eligible to train on the Learning Portal?
    Description:   
    The Learning Portal is available to educational institutions that are members of United Educators (UE) or institutions that have subscribed to our course offerings via Canopy Programs. Eligible institutions may extend access to officers, faculty, staff/employees, volunteers, and/or students.
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    Resource_Content
     
    Title: How much does it cost to use EduRisk learning programs?
    Description:   

    The entire EduRisk course catalog is available to UE members at no additional cost, regardless of how many learners will be completing training.

    Advanced tailoring of your learning portal environment such as single sign-on and institution-specific graphics, logos, and messaging are available for a fee through Canopy Programs.

    Email info@canopyprograms.org for additional details and pricing.

    Background Color:   #fff
    Resource_Content
     
    Title: Where can I access courses to determine if they are the right fit for my institution?
    Description:   
    Full preview versions of our courses are available within the Training Tools section of EduRiskSolutions.org. Please note that you must create an account in EduRisk Solutions to preview our course offerings.
    Background Color:   
    Resource_Content
     
    Title: Can we run reports on who has completed training?
    Description:   
    Yes, Training Administrators can access and save completion reports through the Learning Portal.
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    Resource_Content
     
    Title: Is there a limit to the number of learners that can take a course?
    Description:   
    There is not a limit on learners at your institution (staff, employees, volunteers, or students) who can take our courses. We collaborate with institutions with learner populations ranging from several hundred to several thousand. If you have a large learner population, you may be interested in our bulk upload option to streamline the creation of learners’ accounts.
    Background Color:   
    Resource_Content
     
    Title: Can learners take courses on a mobile or a tablet device such as an iPad?
    Description:   
    Yes! Both the Learning Portal and courseware support mobile and tablet accessibility. Learners should complete the course using a web browser. Courses are not configured to work with the Blackboard App.
    Background Color:   
    Resource_Content
     
    Title: Can online courses be taken on a Mac?
    Description:   
    Yes. Additionally, a system compatibility checker is available for learners to ensure they will be able to access courses without issue.
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    Resource_Content
     
    Title: Can EduRisk courses be used on my institution’s website or learning management system (LMS)?
    Description:   
    Yes, members of United Educators can enter into a License Agreement to be able to utilize UE’s courses on their own LMS for a fee. Email launch@ue.org for additional details and pricing.
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    Resource_Content
     
    Title: Can we use single sign-on from our institution’s system?
    Description:   
    Single-sign on (SSO) to allow learners to navigate seamlessly from your intranet environment to our training platform is available for a fee through EduRisk Custom Services. United Educators will work with you to configure SSO between your institution’s platform and the Learning Portal. Contact launch@ue.org for additional details.
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    Resources Title:  About UE's Learning Programs
    Resource Content:   
    Resource
     
    Resource_Content
     
    Title: Where can I access courses to determine if they are the right fit for my institution? 
    Description:   
    Full preview versions of our courses are available within the Training Tools section of EduRiskSolutions.org. Please note that you must create an account in EduRisk Solutions to preview our course offerings.
    Background Color:   
    Resource_Content
     
    Title: Are there non-English versions of the online courses?
    Description:   
    Our Workplace Harassment: Fundamentals (Mosaic: Prevent Discrimination & Harassment Together), FERPA: Protecting Student Privacy, Understanding the Clery Act are currently available in both English and Spanish. Users select their language at the beginning of the course. No other non-English versions of our courses are offered at this time.
    Background Color:   
    Resource_Content
     
    Title: Are the courses accessible to persons with disabilities?
    Description:   

    United Educators recognizes the importance of accessibility in our learning programs. We design all of our training tools with accessibility in mind and we are committed to continual improvements in this area. Most of our courses are accessible as defined by the previous version of the Section 508 accessibility standards. Updated Section 508 standards that more closely align with the version 2.0 of the Web Content Accessibility Guidelines (WCAG 2.0) went into effect in January 2018. Going forward, we are committed to conforming our learning programs to the updated Section 508 standards, including support for WCAG 2.0 Levels A and AA. 

    For a current VPAT or for information about a specific learning program, please email us at accessibility@ue.org.

    Background Color:   #fff
    Resource_Content
     
    Title: How long will it take a typical learner to complete the course?
    Description:   
    Most of our online courses can be completed in one hour or less with some programs as short as 10 minutes. Course duration is indicated in the course description featured on the course homepage as well as in our course catalog. A Time in Seat report is also available to training administrators providing details on how long each learner spends in the course.
    Background Color:   
    Resource_Content
     
    Title: Can learners stop in the middle of a course and later resume where they left off?
    Description:   
    Yes. Our courses contain bookmarking tools that allow a learner to exit and later resume the course from the last page they visited.
    Background Color:   
    Resource_Content
     
    Title: Does the learner receive a notification when they complete a course?
    Description:   
    The learner will receive an email confirmation for each course they complete. This email also contains a download link for a certificate of completion.  
    Background Color:   
    Resource_Content
     
    Title: Will learners be able to print a certificate of completion?
    Description:   
    Yes, learners will receive a copy of their certificate via email once they complete their training. The certificates are also accessible within the Learning Portal to both the learner and administrators.
    Background Color:   
    Resource_Content
     
    Title: Can I have learners retake courses annually or on a recurring interval?
    Description:   
    Yes, the system is configured to automatically enable learners to retrain at any time.
    Background Color:   
    Resource_Content
     
    Title: Can we setup access so that courses are only available during an allotted timeframe?
    Description:   
    Upon request, UE can remove access to courses for a learning population.
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    Select Resource Format:  
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    Resources Title:  Training Administrator and Support
    Resource Content:   
    Resource
     
    Resource_Content
     
    Title: What is the role of the training administrator?
    Description:   

    Training administrators are responsible for rolling out learning programs to selected faculty, staff, or students at their institution. This includes creating a learning path for learners and providing instructions on how to access training. Training Administrators also have the ability to edit learner accounts and run training activity reports.

    Since they have access to confidential information, training administrators should hold positions of trust in their institution.

    Background Color:   
    Resource_Content
     
    Title: How are training administrators appointed?
    Description:   
    Training administrators are appointed as part of the rollout process when you submit your training plan. Additional administrators may be appointed after the initial rollout; however, their accounts need to be updated by United Educators’ staff. A form to request additional administrators is available in Admin Panel within the Learning Portal.
    Background Color:   #fff
    Resource_Content
     
    Title: How many training administrators can my institution have?
    Description:   
    United Educators encourages member institutions to select as many training administrators as are necessary to roll out learning programs, manage learners, and run reports.
    Background Color:   
    Resource_Content
     
    Title: Can the system email me when a learner completes a course?
    Description:   

    No, the system cannot notify training administrators of learner completions; however, as learners receive a notification when they complete a course, you may request that learners forward you that email.

    Completion reports are also available for tracking completions at a larger scale.

    Background Color:   
    Resource_Content
     
    Title: Can the system send reminder emails to users who have not completed training?
    Description:   
    This feature is available for a fee through Canopy Programs. Email info@canopyprograms.org for more information and pricing.
    Background Color:   
    Resource_Content
     
    Title: Who can I contact for help with adding new learners, resetting user passwords, and generating completion reports?
    Description:   

    Once we have configured your learning portal and learning paths, we will provide you with the contact information for a technical consultant to assist you with the administration functions of the Learning Portal.

    Help guides are also available to administrators.

    Background Color:   
    Resource_Content
     
    Title: Where do I send learners who are having technical issues with the site or courses?
    Description:   
    Our Support Portal offers self-help articles for learners on how to resolve commonly encountered issues. For learners needing additional support, contact information for our 24/7 help desk can be found at the bottom of all articles. “Support Portal” links can be found at the bottom of all menu pages within the Learning Portal, including the login and registration pages.
    Background Color:   
    Resource_Content
     
    Title: Will my learners receive emails from United Educators?
    Description:   

    Learners may receive automated emails from the Learning Portal with their login credentials. Learners will also receive a confirmation email with their completion certificate once they have completed a course.

    A course evaluation is also sent out each time a learner* completes a course. This feedback helps us to improve our course offerings. While completing the evaluation is optional, one reminder email is sent if it is not completed within seven days.

    In addition, a 90-day follow-up survey evaluation is sent to learners for each completed course to help determine the course impact. This survey also has a seven-day reminder email.

    United Educators will not share or sell learners’ information or email addresses for any reason other than providing support for learners. This is explained fully in our website Privacy Policy.

    *K-12 students will not receive post-course surveys.

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    Select Resource Format:  
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    Resources Title:  Bulk Upload
    Resource Content:   
    Resource
     
    Resource_Content
     
    Title: Is there a limit to the number of individuals I can include in a bulk upload?
    Description:   
    There is no limit to the number of learners you may enroll using bulk upload. Imports larger than 10,000 learners may be processed over multiple days.
    Background Color:   
    Resource_Content
     
    Title: Is there a minimum number of user accounts required in order to process a bulk upload of accounts?
    Description:   
    Due to the level of effort required by our administrators to process bulk uploads, we request upload files contain a minimum of 15 user accounts.
    Background Color:   
    Resource_Content
     
    Title: How much notice does UE need prior to performing an upload?
    Description:   

    Uploads are performed on a first-come, first-served basis. We recommend submitting your completed template and requesting the date for your bulk upload at least three business days in advance.

    Our team will contact you and provide the confirmed upload schedule.

    Background Color:   
    Resource_Content
     
    Title: Can we customize the automated welcome email with our institution’s information?
    Description:   
    No, the system generated emails cannot be customized. You will need to send a communication to your learners with the details of your training requirements regardless of the registration approach you select.
    Background Color:   
    Resource_Content
     
    Title: How do we register learners who do not have an email address?
    Description:   

    Usernames must be in email format; therefore, we recommend using a personal email if the learner does not have an institution-issued email address. 

    Learner accounts without valid email addresses must be created by Bulk Upload and have a preset password. Your institution is responsible for coordinating the training efforts for those learners.

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    Select Resource Format:  
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    Resources Title:  Risk Management Premium Credit Training
    Resource Content:   
    Resource
     
    Resource_Content
     
    Title: Will I be notified when we have achieved our credit? 
    Description:   
    On the date of your deadline to complete training United Educators will inform your primary insurance contact via email whether or not you have earned the premium credit. We highly recommend that your institution run completion reports to monitor training progress towards achieving the Risk Management Premium Credit (RMPC).
    Background Color:   
    Resource_Content
     
    Title: Do I need to inform United Educators when we have completed training?
    Description:   

    If you are conducting group training or are training on your own LMS through a license agreement, you are responsible for providing completion records to UE.

    Otherwise, United Educators will confirm your qualification status at the deadline for achieving the credit. You may provide records of your training to us if you wish for us to validate and award the credit in advance of the program deadline.

    Background Color:   #fff
    Resource_Content
     
    Title: Can existing training be used to qualify my school for the Risk Management Premium Credit?
    Description:   
    The RMPC program is a yearlong engagement to mitigate risk requiring additional participation beyond purely online training. However, if your training falls under one of the eligible categories and was not used to earn credit in a previous year, it may be possible to apply that training towards earning your credit.
    Background Color:   

General FAQs

Who is eligible to train on the Learning Portal?
The Learning Portal is available to educational institutions that are members of United Educators (UE) or institutions that have subscribed to our course offerings via Canopy Programs. Eligible institutions may extend access to officers, faculty, staff/employees, volunteers, and/or students.
How much does it cost to use EduRisk learning programs?

The entire EduRisk course catalog is available to UE members at no additional cost, regardless of how many learners will be completing training.

Advanced tailoring of your learning portal environment such as single sign-on and institution-specific graphics, logos, and messaging are available for a fee through Canopy Programs.

Email info@canopyprograms.org for additional details and pricing.

Where can I access courses to determine if they are the right fit for my institution?
Full preview versions of our courses are available within the Training Tools section of EduRiskSolutions.org. Please note that you must create an account in EduRisk Solutions to preview our course offerings.
Can we run reports on who has completed training?
Yes, Training Administrators can access and save completion reports through the Learning Portal.
Is there a limit to the number of learners that can take a course?
There is not a limit on learners at your institution (staff, employees, volunteers, or students) who can take our courses. We collaborate with institutions with learner populations ranging from several hundred to several thousand. If you have a large learner population, you may be interested in our bulk upload option to streamline the creation of learners’ accounts.
Can learners take courses on a mobile or a tablet device such as an iPad?
Yes! Both the Learning Portal and courseware support mobile and tablet accessibility. Learners should complete the course using a web browser. Courses are not configured to work with the Blackboard App.
Can online courses be taken on a Mac?
Yes. Additionally, a system compatibility checker is available for learners to ensure they will be able to access courses without issue.
Can EduRisk courses be used on my institution’s website or learning management system (LMS)?
Yes, members of United Educators can enter into a License Agreement to be able to utilize UE’s courses on their own LMS for a fee. Email launch@ue.org for additional details and pricing.
Can we use single sign-on from our institution’s system?
Single-sign on (SSO) to allow learners to navigate seamlessly from your intranet environment to our training platform is available for a fee through EduRisk Custom Services. United Educators will work with you to configure SSO between your institution’s platform and the Learning Portal. Contact launch@ue.org for additional details.

About UE's Learning Programs

Where can I access courses to determine if they are the right fit for my institution? 
Full preview versions of our courses are available within the Training Tools section of EduRiskSolutions.org. Please note that you must create an account in EduRisk Solutions to preview our course offerings.
Are there non-English versions of the online courses?
Our Workplace Harassment: Fundamentals (Mosaic: Prevent Discrimination & Harassment Together), FERPA: Protecting Student Privacy, Understanding the Clery Act are currently available in both English and Spanish. Users select their language at the beginning of the course. No other non-English versions of our courses are offered at this time.
Are the courses accessible to persons with disabilities?

United Educators recognizes the importance of accessibility in our learning programs. We design all of our training tools with accessibility in mind and we are committed to continual improvements in this area. Most of our courses are accessible as defined by the previous version of the Section 508 accessibility standards. Updated Section 508 standards that more closely align with the version 2.0 of the Web Content Accessibility Guidelines (WCAG 2.0) went into effect in January 2018. Going forward, we are committed to conforming our learning programs to the updated Section 508 standards, including support for WCAG 2.0 Levels A and AA. 

For a current VPAT or for information about a specific learning program, please email us at accessibility@ue.org.

How long will it take a typical learner to complete the course?
Most of our online courses can be completed in one hour or less with some programs as short as 10 minutes. Course duration is indicated in the course description featured on the course homepage as well as in our course catalog. A Time in Seat report is also available to training administrators providing details on how long each learner spends in the course.
Can learners stop in the middle of a course and later resume where they left off?
Yes. Our courses contain bookmarking tools that allow a learner to exit and later resume the course from the last page they visited.
Does the learner receive a notification when they complete a course?
The learner will receive an email confirmation for each course they complete. This email also contains a download link for a certificate of completion.  
Will learners be able to print a certificate of completion?
Yes, learners will receive a copy of their certificate via email once they complete their training. The certificates are also accessible within the Learning Portal to both the learner and administrators.
Can I have learners retake courses annually or on a recurring interval?
Yes, the system is configured to automatically enable learners to retrain at any time.
Can we setup access so that courses are only available during an allotted timeframe?
Upon request, UE can remove access to courses for a learning population.

Training Administrator and Support

What is the role of the training administrator?

Training administrators are responsible for rolling out learning programs to selected faculty, staff, or students at their institution. This includes creating a learning path for learners and providing instructions on how to access training. Training Administrators also have the ability to edit learner accounts and run training activity reports.

Since they have access to confidential information, training administrators should hold positions of trust in their institution.

How are training administrators appointed?
Training administrators are appointed as part of the rollout process when you submit your training plan. Additional administrators may be appointed after the initial rollout; however, their accounts need to be updated by United Educators’ staff. A form to request additional administrators is available in Admin Panel within the Learning Portal.
How many training administrators can my institution have?
United Educators encourages member institutions to select as many training administrators as are necessary to roll out learning programs, manage learners, and run reports.
Can the system email me when a learner completes a course?

No, the system cannot notify training administrators of learner completions; however, as learners receive a notification when they complete a course, you may request that learners forward you that email.

Completion reports are also available for tracking completions at a larger scale.

Can the system send reminder emails to users who have not completed training?
This feature is available for a fee through Canopy Programs. Email info@canopyprograms.org for more information and pricing.
Who can I contact for help with adding new learners, resetting user passwords, and generating completion reports?

Once we have configured your learning portal and learning paths, we will provide you with the contact information for a technical consultant to assist you with the administration functions of the Learning Portal.

Help guides are also available to administrators.

Where do I send learners who are having technical issues with the site or courses?
Our Support Portal offers self-help articles for learners on how to resolve commonly encountered issues. For learners needing additional support, contact information for our 24/7 help desk can be found at the bottom of all articles. “Support Portal” links can be found at the bottom of all menu pages within the Learning Portal, including the login and registration pages.
Will my learners receive emails from United Educators?

Learners may receive automated emails from the Learning Portal with their login credentials. Learners will also receive a confirmation email with their completion certificate once they have completed a course.

A course evaluation is also sent out each time a learner* completes a course. This feedback helps us to improve our course offerings. While completing the evaluation is optional, one reminder email is sent if it is not completed within seven days.

In addition, a 90-day follow-up survey evaluation is sent to learners for each completed course to help determine the course impact. This survey also has a seven-day reminder email.

United Educators will not share or sell learners’ information or email addresses for any reason other than providing support for learners. This is explained fully in our website Privacy Policy.

*K-12 students will not receive post-course surveys.

Bulk Upload

Is there a limit to the number of individuals I can include in a bulk upload?
There is no limit to the number of learners you may enroll using bulk upload. Imports larger than 10,000 learners may be processed over multiple days.
Is there a minimum number of user accounts required in order to process a bulk upload of accounts?
Due to the level of effort required by our administrators to process bulk uploads, we request upload files contain a minimum of 15 user accounts.
How much notice does UE need prior to performing an upload?

Uploads are performed on a first-come, first-served basis. We recommend submitting your completed template and requesting the date for your bulk upload at least three business days in advance.

Our team will contact you and provide the confirmed upload schedule.

Can we customize the automated welcome email with our institution’s information?
No, the system generated emails cannot be customized. You will need to send a communication to your learners with the details of your training requirements regardless of the registration approach you select.
How do we register learners who do not have an email address?

Usernames must be in email format; therefore, we recommend using a personal email if the learner does not have an institution-issued email address. 

Learner accounts without valid email addresses must be created by Bulk Upload and have a preset password. Your institution is responsible for coordinating the training efforts for those learners.

Risk Management Premium Credit Training

Will I be notified when we have achieved our credit? 
On the date of your deadline to complete training United Educators will inform your primary insurance contact via email whether or not you have earned the premium credit. We highly recommend that your institution run completion reports to monitor training progress towards achieving the Risk Management Premium Credit (RMPC).
Do I need to inform United Educators when we have completed training?

If you are conducting group training or are training on your own LMS through a license agreement, you are responsible for providing completion records to UE.

Otherwise, United Educators will confirm your qualification status at the deadline for achieving the credit. You may provide records of your training to us if you wish for us to validate and award the credit in advance of the program deadline.

Can existing training be used to qualify my school for the Risk Management Premium Credit?
The RMPC program is a yearlong engagement to mitigate risk requiring additional participation beyond purely online training. However, if your training falls under one of the eligible categories and was not used to earn credit in a previous year, it may be possible to apply that training towards earning your credit.